Privacy Policy

1. Data Controller

Simia is the data controller for your personal data. If you have any questions about this Privacy Policy or your personal data, please contact us at: support@simia.ai.

2. Personal Data We Collect

We may collect and process the following personal data:

• Identification and Contact Data: Name, email address, phone number, billing information, and other identifiers.

• Usage Data: Information about how you use our platform, such as browsing activity, subscription details, and technical data (e.g., IP address, device type, browser type).

• Payment Information: Payment method, transaction history for the purposes of restoring a purchase or verifying a subscription through third-party payment platforms like Apple IAP.

• Communications: Data related to any inquiries, feedback, or support requests you make.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide, maintain, and improve our services, including user support.

• To manage and process subscription services and payments.

• To send service-related communications (e.g., updates, notifications, customer support).

• To comply with legal obligations (e.g., fraud prevention, taxation, legal requests).

• To personalize and optimize your experience on our platform.

• To inform you of new features, products, or services, where permitted by law.

For North American users (CCPA compliance): If you are a California resident, you have the right to opt out of the sale of your personal information. We do not currently sell personal data, but if this changes in the future, you can exercise your right to opt out at any time by visiting the “Do Not Sell My Personal Information” link on the app or by contacting us directly at: support@simia.ai.

4. Data Transfers

Your personal data may be transferred and processed in countries outside the EEA, including in countries where the level of data protection may not be as high as in the EEA. When transferring data outside of the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on Privacy Shield, to protect your data in accordance with GDPR.

For North American Users:
If you are a resident of North America, please note that your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure that these transfers comply with applicable data protection laws, including GDPR and CCPA/PIPEDA, by putting in place the necessary safeguards to protect your data.

5. Legal Basis for Processing Personal Data

Under the GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill the terms of the subscription or service agreement.

• Consent: Where you have given your explicit consent (e.g., for marketing purposes).

• Legitimate interests: To pursue our legitimate business interests, such as improving our platform and communication, provided these do not override your fundamental rights and freedoms.

• Compliance with legal obligations: When required to do so by law.

 For North American users, we also comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

6. Sharing Your Data

We may share your personal data with third parties in the following circumstances:

• Third-party payment providers: For payment processing, cancellations, and refunds (e.g., Apple IAP).

• Service providers: To support our operations, such as hosting, analytics, and customer support.

• Legal obligations: If required by law, or in response to legal process, to protect our rights, property, or the safety of others.

We may share your personal data with third-party service providers who assist us in providing our services, such as hosting, data analysis, customer support, and marketing. All third-party service providers are required to handle personal data securely and in compliance with applicable data protection laws.

7. International Data Transfers

Your personal data may be transferred and processed in countries outside the EEA. When transferring data outside of the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on Privacy Shield, to protect your data in accordance with GDPR.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will also retain and use your personal data to comply with our legal obligations, resolve disputes, and enforce agreements.

9. Your Data Protection Rights

As a resident of the EEA, you have the following rights regarding your personal data under the GDPR:

• Right to access: You can request a copy of your personal data.

• Right to rectification: You can correct or update your personal data.

• Right to erasure: You can request that we delete your personal data, subject to certain exceptions.

• Right to restrict processing: You can request the restriction of processing under certain circumstances.

• Right to data portability: You can request that we transfer your personal data to another service provider in a structured, machine-readable format.

• Right to object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.

• Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time.

For North American users, specifically under the California Consumer Privacy Act (CCPA) for California residents and PIPEDA in Canada, you have the following additional rights:

• Right to Know: You can request information about the categories of personal data we have collected about you, the sources of that data, and the purposes for which it is being used.

• Right to Delete: You can request the deletion of your personal data, subject to certain exceptions as required by law.

• Right to Opt-Out of Sales: If applicable, you have the right to opt out of the sale of your personal data.

To exercise these rights, please contact us at: support@simia.ai. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

10. Security of Your Data

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

11. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and JavaScript) to enhance your user experience, analyze usage patterns, and improve our services. Cookies are small files that are stored on your device to help us recognize you when you return to our platform. They allow us to remember your preferences, personalize your experience, and monitor website performance.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the basic functionality of our platform, such as remembering login details or ensuring the proper functioning of the service.

• Performance Cookies: These cookies help us analyze how users interact with our platform to improve its performance and usability.

• Functional Cookies: These cookies allow us to remember your preferences and personalize your experience on our platform.

• Targeting and Advertising Cookies: These cookies track your browsing activities across different websites to serve targeted ads and measure the effectiveness of marketing campaigns.

Managing Your Cookie Preferences:
You have the ability to manage and control the use of cookies and tracking technologies. You can adjust your cookie settings in your browser to block or delete cookies, or you may use the cookie preference tool provided on our platform (if available). Please note that disabling cookies may affect your ability to access certain features or functionality of the platform.

For Users in the EEA (GDPR Compliance):
Under the GDPR, we are required to obtain your consent before using cookies that are not strictly necessary for the operation of our platform. You can manage your cookie preferences through the cookie banner or through your browser settings. By continuing to use our platform, you consent to the use of cookies as described in this Privacy Policy unless you choose to disable them.

For Users in North America (CCPA Compliance):
Under the CCPA, you have the right to opt-out of the sale of your personal information, which may include information collected via cookies. If you wish to opt-out, you can do so by visiting the “Do Not Sell My Personal Information” link on our website or by contacting us directly. We do not currently sell your personal data, but we will update this policy if that changes in the future.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our platform, along with the effective date of the new version.

13. Contact Us

If you have any questions about these Terms, our services, or your data, or if you need to reach us for any legal or formal matters, please contact us at:

For General Inquiries:

Email: support@simia.ai

For Legal or Formal Matters:

Transitional Forms Inc.
PO Box 30001
Toronto RPO Dovercourt, ON, M6J 3V3
Canada